Real Time Coordinator - Cancun
ONE (Open Network Exchange)
Job Description
Brief Description
Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology.
Overview
ONE's rapidly growing, state‑of‑the‑art contact center in the heart of Cancun is looking for talented, energetic, and motivated call center professionals to join our team! If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic, fast‑paced environment with exciting growth opportunities, we want to hear from you. Come build your career with ONE and be part of something extraordinary!
Summary/Objective
The Real-Time Coordinator (RTC) is responsible for intra‑day workforce management and real‑time monitoring of contact center operations to ensure service level and ope...