Location
Remote, Remote, Philippines
Posted
May 24, 2026
Job Description
Real Time Analyst
The candidate chosen for this position will be responsible for monitoring agent activities, forecasting, attendance management, as well as reporting.
KEY ACCOUNTABILITIES:
- Preparing intraday reports on staff attendance.
- Reconciling attendance daily with employee timesheets against schedule and time in/time out reporting and making necessary updates in real time within the WFM software.
- Real time management of resources specific to productive activities, performance requirements and schedule adherence.
- Assisting Workforce Manager in managing changes to scheduling to ensure adequate daily resource coverage as a backup for the workforce management resource.
- Communicating with management and operations team to ensure compliance with company standards.
- Assist with maintaining running report of attendance incidents.
- Ensuring hours are accurately accumu...