Real Time Analyst

ResultsCX

External and Internal Business Operations Specialists
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Location
Pasig, Metro Manila, Philippines
Posted
July 01, 2026

Job Description

Full Location: Pasig - PH

Real Time Analyst

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Manage multiple call queues in real time.
  • Watch staffing levels at each site to ensure planned coverage is met on the interval level.
  • Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
  • Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
  • Provide outage and crisis management (Facilitating communications between IT teams and site management.)
  • Manage Interval, daily, weekly and monthly plan objectives
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    Job Details

    • Job Type
      External and Internal
    • Category
      Business Operations Specialists
    • Date Posted
      July 01, 2026
    • Application Deadline
      August 10, 2026