Location
cebu city, central visayas, Philippines
Posted
May 30, 2026
Job Description
Essential Functions/Core Responsibilities
- Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
- Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
- Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Convergys financial performance are met
- Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
- Lead the development of forecasts, resource plans, and schedules for new programs
Candidate Profile
- Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Mgmt. Experience) pref...