Job Description
We're Hiring: RCS Operational Support Officer!
We are seeking a highly skilled Payments Disputes and Billing Error Subject Matter Expert (SME) with deep expertise in Regulation E and Z billing error requirements, as well as Visa and Mastercard payment network rules. The ideal candidate can rapidly interpret complex network regulations, translate requirements into clear operational guidance, and ensure our teams resolve consumer billing errors accurately, timely, and in compliance with regulatory and network obligations. This role is critical to supporting our dispute operations and strengthening our ability to navigate evolving payment network frameworks (e.g., VROL, MCOM) and regulatory expectations.
Key Responsibilities
Regulatory and Billing Error Expertise
- Serve as the SME for Regulation E (EFT) and Regulation Z (credit card billing error) requirements to support our internal stakeholders (Training, QA, Ops support, etc.).
- Pro...