RB-Alternate Distribution-BBD - Tele Caller (Outsource)

Full-time Other-General

Description

Role: Tele Caller - BBD

Location: Dubai

Role Purpose

To enhance the post-account opening experience for ADIB customers by ensuring activation of essential banking services, educating clients on available financial solutions and identifying relationship management opportunities to drive engagement and account utilisation.

Key Accountabilities

• Service: Satisfactory level of Service.
• Revenue: Account Funding Activation Rate.
• Quality and Control: Call Quality Score Tracker Accuracy & Case Closure Rate, Average Handling Time.

Responsibilities

• Welcome Call & Customer Engagement:
  • Initiate a personalized welcome call to newly onboarded customers to introduce them to ADIB’s suite of banking services and reinforce the bank’s commitment to customer satisfaction.
  • Provide a brief overview of the products and services available and confirm:...