Rachel looking for a babysitter or nanny in L'Île-Perrot

Full-time Other-General

Why This Role Exists

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.

Tickets get lost between technical and commercial teams — this role closes that gap.

We are scaling and need a manager who can build process while staying hands‑on with clients.

Key Responsibilities

• Client Ownership
  • Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
  • Lead client onboarding, scoping calls, and technical review meetings.
  • Translate client requirements into actionable work orders and internal tickets.
  • Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
  ...