Location
Kuala Lumpur, Malaysia, Malaysia
Posted
July 23, 2026
Job Description
The job profile for this position is a Band 2 Quality Review and Audit Analyst.
The Quality Review and Audit Analyst will support the strategy of Quality Management team: To drive business value, meet contractual obligations, and enhance customer/member experience by delivering high-quality audits across all communication channels. Through insightful analysis of error trends and root causes, we aim to identify pain points and enable continuous improvement. This ensures a more efficient, seamless, and satisfying journey for Cigna customers, while supporting operational excellence and strategic decision-making.
Your responsibilities:
· Perform audits based on specific International Health Books of Business (APAC, GHB Europe, GIH, IOH) and segments (Call, Written, Claims, Complaints etc) to determine accuracy, consistency, and compliance regarding established procedures.
· Proactively flag errors, gaps in processes, and risks to leadership for correctiv...
The Quality Review and Audit Analyst will support the strategy of Quality Management team: To drive business value, meet contractual obligations, and enhance customer/member experience by delivering high-quality audits across all communication channels. Through insightful analysis of error trends and root causes, we aim to identify pain points and enable continuous improvement. This ensures a more efficient, seamless, and satisfying journey for Cigna customers, while supporting operational excellence and strategic decision-making.
Your responsibilities:
· Perform audits based on specific International Health Books of Business (APAC, GHB Europe, GIH, IOH) and segments (Call, Written, Claims, Complaints etc) to determine accuracy, consistency, and compliance regarding established procedures.
· Proactively flag errors, gaps in processes, and risks to leadership for correctiv...