Location
singapore, singapore, Singapore
Posted
July 22, 2026
Job Description
Jobtailor in Singapore is seeking a quality assurance professional to support and improve service standards. You will lead quality programs, mentor agents, and ensure processes meet internal audits and customer experience goals.
You will perform spot checks on tickets and calls, analyze scorecards and performance metrics, and report trends and gaps to management. Strong English communication and training abilities are essential for developing a high‑quality support team.
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