Quality Engineer (Customer Complaint / Value Stream Quality)

full-time Engineers

Job Description

✨ About the Role

We are looking for a Quality Engineer to manage end-to-end customer complaint handling and drive continuous quality improvement across plant operations.

This role acts as a key interface between customers and internal teams, ensuring timely issue resolution, product quality compliance, and sustainable corrective actions.

Key Responsibilities

Customer Complaint Management (Primary Focus)

• Act as the main contact point for customers regarding quality issues and complaints
• Manage customer complaints lifecycle from intake → investigation → closure
• Lead problem-solving activities using structured methodologies (e.g., 8D, RCA, 5 Why)
• Coordinate cross-functional teams to implement containment, corrective, and preventive actions
• Mon...