Quality Engineer

Full-time other-general

**Role Summary** As a Customer Quality Engineer (CQE) at Cisco, you will serve as a high-level technical authority and strategic partner for our most critical customers. In this role, you will bridge the gap between the Engineering, Global Supply Chain, and Customer Experience organizations. You will be responsible for driving proactive quality strategies as the customer’s advocate, leading high-impact failure investigations, and influencing executive stakeholders through data-driven insights to ensure the reliability and performance of Cisco’s global install base.

**Key Responsibilities**

+ **Strategic Quality Engagement:** Develop and drive a customer-centric hardware quality engagement model for strategic accounts, ensuring end-to-end visibility and transparency on all quality-related matters.
+ **Executive Technical Leadership:** Lead monthly external hardware quality performance deep dives, providing actionable metrics, comprehensive issue summaries, and ...