Quality & Enablement Senior Manager Role Toronto

Full-time Management & Operations

Become a vital part of Questrade as their Senior Manager for Learning, Quality, and Enablement. This role prioritizes strategic training and quality initiatives leveraging cutting‑edge technology.

Questrade Financial Group seeks an experienced professional to lead the design and continuous improvement of training programs for its Sales & Service teams.

Key Responsibilities

• Implement learning and development strategies for operational success
• Conduct thorough training needs assessments
• Design impactful learning programs across multiple formats
• Collaborate to set KPIs and monitor program success
• Develop coaching frameworks for specialized teams

Requirements

• Post‑secondary education in Business or related fields
• 7+ years experience in contact centers
• Robust background in instructional design
• Experience with learning management systems
• Proficient in data ana...