Location
milnerton, western cape, South-Africa
Posted
July 19, 2026
Job Description
WNS Global Services in Claremont, South Africa, seeks a Head of Quality to lead the QA function and ensure top-tier customer experience across client interactions, delivering actionable insights to operations. The role drives QA framework delivery per campaign and guides a team of Quality Assessors with a 24/7 shift pattern.
You will implement Lean/Six Sigma initiatives with 3+ years in a quality leadership role within BPO, ensuring continual improvement across client journeys. #J-18808-Ljbffr