Location
aguascalientes, aguascalientes, Mexico
Posted
July 15, 2026
Job Description
Capgemini, collaborating with a major U.S. insurer, is seeking a Quality Assurance Auditor/Coach to evaluate service quality, regulatory adherence, and process compliance across contacts. You will lead audits, summarize results, and report to local leadership.
You will train new team members, mentor successors, and partner with site leaders to identify opportunities that improve the customer journey. Fluent English and 1–3 years in claims or contact centers are required; bachelor’s degree
#J-18808-Ljbffr