Location
pateros, metro manila, Philippines
Posted
July 16, 2026
Job Description
Job Overview
- Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
- Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.
Essential Functions
- Responsible for auditing quality and providing feedback to Service Delivery Team.
- Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
- Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
- Organize process documents and make sure it is always up to date.
- Perform regular and special audits as requested by Client Teams to suit their need.
- Assist Service Delivery teams on investigating client escalations and resolve issues.
- Evaluate and di...