Location
makati city, makati city, Philippines
Posted
June 26, 2026
Job Description
We are looking for QA Supervisor who have hands-on experience supporting Telco accounts in a BPO environment .
If you're passionate about improving customer experience, ensuring quality standards, and coaching agents to perform at their best, this opportunity is for you.
What You'll Do
- Monitor and evaluate inbound and outbound calls, email, and chat interactions for quality and compliance.
- Ensure adherence to quality standards, processes, and customer experience guidelines .
- Document quality trends, performance gaps, and improvement opportunities for management review.
- Provide constructive feedback and coaching to agents to improve performance.
- Support the training and development process by sharing insights and best practices.
- Continuously identify opportunities to