Quality Assurance Specialist — Coach & Calibrate Agents

Straive

Full-time Management & Operations
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Location
dumaguete, negros oriental, Philippines
Posted
July 06, 2026

Job Description

Straive is seeking a Quality Analyst in Dumaguete, Negros Oriental, Philippines. This role involves monitoring call and transaction performance, delivering feedback to improve agent quality and analyzing trends for continuous improvement.

The ideal candidate holds a Bachelor's Degree, has at least one year of relevant experience in a BPO/Call Center environment, and possesses strong analytical and communication skills.

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