Quality Assurance Specialist (10 headcount needed)

Full-time Management & Operations

Company Profile

A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare.

Position

Quality Assurance Specialist (10 headcount needed)

Industry

BPO

Location

Clark, Pampanga

Salary Offer

Php 35,000

Work Schedule

Shifting Schedule

Work Setup

Onsite

Benefits

• Government-mandated benefits
• 13th Month Pay
• HMO coverage
• Vacation Leave Credits
• Sick Leave Credits

Job Responsibilities

• Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations.
• Conduct regular quality audits and document findings accurately.
• Provide detailed feedback and coaching insights to agents and team leaders.
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