Quality Assurance Coach: Elevate CX & Agent Performance
Tracker South Africa
Full-time
Change Management & Restructuring
Location
randburg, gauteng, South-Africa
Posted
July 05, 2026
Job Description
A leading technology firm in Randburg is seeking a Quality Assurance Coach in the Call Centre, responsible for monitoring performance, delivering coaching interventions, and ensuring adherence to quality standards. The ideal candidate will have a minimum of 2 years of customer service experience and 1 year as a Quality Assurance Coach, exhibiting strong leadership and analytical skills. The role offers benefits including medical aid.
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