Location
eastern manila district, metro manila, Philippines
Posted
June 10, 2026
Job Description
Description:
Monitor and evaluate customer interactions to ensure adherence to quality standards.
Responsibilities:
- Monitor live or recorded customer interactions.
- Provide detailed feedback to agents to improve quality.
- Develop and update quality monitoring forms.
- Identify training needs and recommend improvements.
Requirements:
- Experience in QA roles in a BPO setting.
- Attention to detail and strong analytical skills.