Quality Analyst

Lenovo

Full-time Business Operations Specialists
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Location
São Paulo, State of São Paulo, Brazil
Posted
June 28, 2026

Job Description

Description and Requirements


Role Summary

This role is responsible for ensuring service performance, governance, and compliance through robust reporting, audit, and control frameworks.

The position plays a key role in driving:

  • Risk mitigation
  • Continuous improvement
  • Operational excellence

    • across end-to-end service delivery.

    Key Responsibilities

  • Lead and execute quality assurance activities aligned with service standards, contractual requirements, and internal control frameworks
  • Monitor and report service performance against SLAs, OLAs, KPIs, and quality metrics
  • Design and maintain reporting dashboards and executive summaries to support performance governance and decision-making
  • Conduct audits and control assessments across Service Desk and resolver teams
  • Identify control gaps, compliance issues, and operational risks; drive correct...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      June 28, 2026
    • Application Deadline
      August 07, 2026