Quality Analyst | Las Piñas

Full-time Management & Operations

Job Description

Quality Analyst

What Does a Quality Analyst Do?

You act as the go‑to person for teammates and clients, ensuring that teammates maintain high quality work and adhere to established processes. Your primary focus is to resolve back‑end issues, address client complaints promptly, and prevent recurrence.

As a Quality Analyst, You Will

• Prepare weekly and monthly reports on the quality of teammates’ performance
• Identify potential quality issues per a defined process and escalate ongoing quality issues to management
• Verify implemented solutions or fixes to ongoing quality issues
• Hold regular calibration sessions with your assigned teams, conducting side‑by‑side task monitoring and feedback sessions with teammates and team leaders
• Attend weekly business reviews with assigned campaign team leaders, operations managers, and clients

Requirements

• Knowledg...