QA Lead - Data-Driven Customer Experience & Coaching

HGS

Full-time Management & Operations
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Location
quezon city, metro manila, Philippines
Posted
June 06, 2026

Job Description

HGS is seeking a QA professional based in Quezon City, Philippines. This role focuses on ensuring quality standards across various customer contact points and involves monitoring KPIs, conducting coaching sessions, and maintaining QA documentation for audits. Ideal candidates will have a college degree in relevant fields and at least 2 years of experience in call center operations, providing a solid foundation for effective team leadership and quality assurance.
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