Protege Customer Care

Full-time Management & Operations

Overview

We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.

Responsibilities

Helpdesk

• Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
• Troubleshoot technical and network issues remotely and provide timely solutions.
• Follow up on customer issues and maintain accurate records.
• Collaborate with internal teams to resolve complaints and escalate unresolved issues.
• Monitor circuits and nodes, prepare reports, and support service improvement initiatives.

Admin / NADI Program Support

• Assist in recruitment, interviews, and onboarding for NADI staff.
• Manage daily operations, staff performance, KPIs, and participation in programs/events.
• Oversee staff benefits, clai...