Project Manager.Injaz-TECH-Channels.MIT

Full-time IT & Technology

A. End-to-End ATM Estate Ownership

• Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG
• Ensure real-time monitoring of hardware, software, network, and switch connectivity
• Maintain defined MTTR, uptime targets, and service availability KPIs

B. 24x7 Monitoring & Incident Command

• Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems)
• Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure
• Drive RCA discipline and permanent fix implementation, not repeat firefighting

C. Vendor & SLA Governance (Critical Gap in Current JD)

• Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors
• Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by loc...