Job Description
At EyeCarePro, we are the leading digital marketing agency dedicated to helping eye care practices grow through innovative, data-driven strategies. Our team leverages advanced SaaS platforms, proprietary systems, and AI-driven tools to deliver measurable results and continuously improve how we serve our clients.
This role is responsible for supporting day-to-day platform operations, ensuring data accuracy, assisting with client support, maintaining the support backlog, and helping deliver an excellent client experience.
Working closely with the Product Manager, this position plays a key role in supporting Project UP's continued growth by ensuring client requests are handled efficiently, reporting data is accurate, and platform administration is completed to a high standard.
Key Responsibilities
- Provide first-line support for Project UP client tickets, ensuring an initial response within one business day.
- Perform first-pass data validat...