Job Description
Position overview
As a WFM Project Manager you plan, organize and execute Workforce Management projects to implement new processes and tools, ensuring they are completed on time, within scope and budget. You provide guidance, remove roadblocks and ensure quality standards are met. Your support proper change management to encourage the smooth transition and adoption.
Key responsibilities
Establish project milestones, timelines and resource allocation
Monitor the progress of assigned task, quality, return of investment/ equity and cost effectiveness
Identify and flag risks and roadblocks to mitigate and resolve them
Prepare and present regular updates of the status and changes within the project
Create and improve processes for the project lifecycle that aim to find efficiencies
Ensure proper stakeholder management, communication and coordination of training to drive buy-i...