Location
Cary, NC, United States
Posted
July 15, 2026
Job Description
Job Description
• Lead and manage observability and monitoring initiatives across IT operations, with a focus on improving service performance, reliability, and visibility.
• Drive key projects such as:
○ Migrating monitoring capabilities into Datadog
○ Transitioning workflows from Jira to ServiceNow
○ Supporting broader ServiceNow ITOM initiatives, including:
§ Event Management
§ Service Mapping
§ CMDB / data integrity
• Partner with stakeholders to translate an ITIL-aligned observability and monitoring strategy into a clear, prioritized portfolio of projects.
• Build and maintain a living roadmap of initiatives, adjusting as priorities, technologies, and business needs evolve.
• Create and manage project plans, timelines, schedules, risks, dependencies, and stakeholder communications.
• Ensure projects remain on track by proactively managing scope, driving decision-making, and resolving roadblocks.
• Collaborate with technic...
• Lead and manage observability and monitoring initiatives across IT operations, with a focus on improving service performance, reliability, and visibility.
• Drive key projects such as:
○ Migrating monitoring capabilities into Datadog
○ Transitioning workflows from Jira to ServiceNow
○ Supporting broader ServiceNow ITOM initiatives, including:
§ Event Management
§ Service Mapping
§ CMDB / data integrity
• Partner with stakeholders to translate an ITIL-aligned observability and monitoring strategy into a clear, prioritized portfolio of projects.
• Build and maintain a living roadmap of initiatives, adjusting as priorities, technologies, and business needs evolve.
• Create and manage project plans, timelines, schedules, risks, dependencies, and stakeholder communications.
• Ensure projects remain on track by proactively managing scope, driving decision-making, and resolving roadblocks.
• Collaborate with technic...