Project Leader

Full-time other-general

**ADP is hiring a Project Leader Client Support -.** Acts as the service center champion and point person for all new or revised service center Client Services product releases. Monitors and reports on the status of assigned projects including identifying actual or potential issues which may delay final results or deliverables. Proactively identifies regional support issues pertaining to new products and procedures and recommends appropriate resources. Maintains comprehensive knowledge of applicable products, regional operating systems and procedures by participating in focus groups, product committees and business conferences. Provides the highest level of client service technical support in the service center, supporting other Service Support Specialists and being the final escalation point in the service center before escalating to Corporate Payroll Support. Assists in the development and delivery of product training for the Service Support Specialists. Supports Call Mentors as nec...