Location
campos dos goytacazes, rio de janeiro, Brazil
Posted
July 13, 2026
Job Description
Responsibilities
- Perform initial analysis and prioritization of tickets opened in ITSM, ensuring information completeness and correct routing of requests to the responsible squads.
- Manage and monitor the lifecycle of activities in Open Project or similar tools, ensuring traceability, status updates and alignment between tickets, tasks and deliverables.
- Serve as the primary interface between the client, technical squads and project leadership, conducting alignments, regular follow-ups and handling risks, impediments and issues that may impact deadlines or delivery quality.
- Support sprint planning and monitoring with Tech Leads, tracking priorities, team capacity and progress of tasks.
- Coordinate the user acceptance process with users and focal points, overseeing functional validations, evidence collection and necessary adjustments until final approval.
- Ensure formalization of production releases by closing tickets a...