Location
Albany, NY, United States
Posted
July 25, 2026
Job Description
Department/Unit:
Information Systems & Services
Work Shift:
Day (United States of America)
Salary Range:
$70,068.00 - $108,605.00
Onsite Business Sys Program Analyst II position provides frontline technical support for desktop computing environments, endpoint deployment, audiovisual technologies, and end-user services. This position is responsible for installing, configuring, troubleshooting, and maintaining computer hardware, software, mobile devices, and meeting room technologies while delivering exceptional customer service. This position serves as a key resource in ensuring a reliable, secure, and productive technology experience for employees, executive leaders and stakeholders.
Essential Duties and ResponsibilitiesDesktop and End User SupportProvide Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, and peripherals.Diagnose and resolve hardware, software, operating syst...
Information Systems & Services
Work Shift:
Day (United States of America)
Salary Range:
$70,068.00 - $108,605.00
Onsite Business Sys Program Analyst II position provides frontline technical support for desktop computing environments, endpoint deployment, audiovisual technologies, and end-user services. This position is responsible for installing, configuring, troubleshooting, and maintaining computer hardware, software, mobile devices, and meeting room technologies while delivering exceptional customer service. This position serves as a key resource in ensuring a reliable, secure, and productive technology experience for employees, executive leaders and stakeholders.
Essential Duties and ResponsibilitiesDesktop and End User SupportProvide Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, and peripherals.Diagnose and resolve hardware, software, operating syst...