Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.
Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.
Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.
Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.
Provides a concierge level of customer service in every interaction.
Cisco Phone System – must be logged in and “on ready” throughout the work shift, taking inbound calls whenever necessary.
Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake,...