Program & Project Manager - Wholesale KYC Operations

Full time Business Operations Specialists

This role sits within the Global Wholesale KYC Operations (WKO) Policy & Program Support team as part of Client Onboarding & Documentation (CO&D). The position supports the Digital Document Services (DDS) function, which is responsible for managing client documentation requirements that enable products and services across the Commercial & Investment Bank.

The role is responsible for interpreting global policies and regulatory requirements, translating them into business requirements, and supporting their implementation across processes, controls, and technology. The position partners with stakeholders across Operations, Compliance, Legal, Risk, Audit, Technology, and Transformation to support policy adherence, operational effectiveness, and client experience.

Job responsibilities

Interpret and assess global policies, regulatory requirements, and industry guidance, translating them into Digital Document Services requirements and implementation acti...