Program Performance Specialist

Full-time Business Operations Specialists

Continuously monitor and review performance of Working Solutions Agents, ensuring all performance and quality guidelines are met, and document internal processes, to contribute to the growth and success of Working Solutions.

Continual focus on quality of agent engagement, agent satisfaction, call mechanics, quality interactions with voice and digital interactions, all to influence top performance for client contracts.  To qualify for employee positions, candidates must be legal residents of one of the following states:

• AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX.


• Duties Complete research and/or training necessary to thoroughly understand the client’s business and program requirements, with detailed understanding of performance/quality metrics and expectations.
• Review top issues and process improvement recommendations and develop tactics and action plans to improve programs KPI’s.
• Analyze trends and identify d...