Program Manager – Large Account Onboarding & Billing Operations
Chai Point
Full-time
Operations Specialties Managers
Location
Bengaluru, Karnataka, India
Posted
July 26, 2026
Job Description
Role Summary
The Program Manager will be the operational glue between Chai Point's Supply Chain (SCM), Finance/Billing, Collections, and Account Management teams — and, where needed, the customer's own procurement/finance stakeholders — for every new large account and every material site-addition cycle. The mandate is simple to state and hard to execute: no site should sit un-invoiced or unpaid because of a coordination gap.
This is an execution and process-ownership role, not a strategy role. Success is measured in cycle-time reduction, POD-to-invoice turnaround, and collections DSO for new accounts — not in decks produced.
Key Responsibilities
1. End-to-End Onboarding Coordination (Large Accounts)
Own the onboarding playbook for every new large account (defined as accounts with multi-site, phased rollout commitments) from contract signing through first invoice realization.
Build and maintain a live tracker (sites committed → sites installed → POD received → invoice...
The Program Manager will be the operational glue between Chai Point's Supply Chain (SCM), Finance/Billing, Collections, and Account Management teams — and, where needed, the customer's own procurement/finance stakeholders — for every new large account and every material site-addition cycle. The mandate is simple to state and hard to execute: no site should sit un-invoiced or unpaid because of a coordination gap.
This is an execution and process-ownership role, not a strategy role. Success is measured in cycle-time reduction, POD-to-invoice turnaround, and collections DSO for new accounts — not in decks produced.
Key Responsibilities
1. End-to-End Onboarding Coordination (Large Accounts)
Own the onboarding playbook for every new large account (defined as accounts with multi-site, phased rollout commitments) from contract signing through first invoice realization.
Build and maintain a live tracker (sites committed → sites installed → POD received → invoice...