Location
Seattle, WA, United States
Posted
July 06, 2026
Job Description
**Now Brewing – program manager! #tobeapartner**
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a program manager on the Hospitality & Standards team, you will lead cross-functional programs that shape the partner and customer experience in our coffeehouses. You will bring our commitment to being the best customer service company to life through Green Apron Service and the Starbucks Standards Framework. You will drive initiatives that improve partner experience and coffeehouse conditions, enhance store safety, and refine our approach to service recovery. In this role, you will translate enterprise priorities into clear, executable standards and solutions that simplify how work gets done in coffeehouses and deliver result...
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a program manager on the Hospitality & Standards team, you will lead cross-functional programs that shape the partner and customer experience in our coffeehouses. You will bring our commitment to being the best customer service company to life through Green Apron Service and the Starbucks Standards Framework. You will drive initiatives that improve partner experience and coffeehouse conditions, enhance store safety, and refine our approach to service recovery. In this role, you will translate enterprise priorities into clear, executable standards and solutions that simplify how work gets done in coffeehouses and deliver result...