Job Description
Key Responsibilities:
•Own and drive customer experience programs across all customer touchpoints to improve satisfaction, retention, and loyalty.
• Analyze customer feedback, NPS, CSAT, complaints, and service metrics to identify
• Lead cross-functional initiatives with Operations, Clinics, Product, and Support teams to enhance the customer journey.
• Design, implement, and monitor CX processes, SOPs, and quality standards.
• Track key customer experience KPIs and drive continuous improvement programs.
• Manage customer escalations, conduct root cause analysis, and ensure timely resolution of
• Build dashboards, reports, and insights to support data-driven decision-making.
What we’re looking for:
• 2-4 years of experience in Customer Experience, Program Management, Operations, or Business Excellence roles.
• Strong analytical, stakeholder management, and problem-solv...