Location
calgary, ab, Canada
Posted
June 26, 2026
Job Description
Lead the charge in digital customer success at Clio as a Program Manager. Optimize customer journeys using data-driven insights and automation techniques.
Clio is looking for a Program Manager to focus on executing digital customer success measures. You'll partner with various teams to create impactful retention and adoption programs aimed at a diverse customer base. Your role will emphasize data analysis, automated workflows, and centralized resources to enhance operational efficiency.
Key Responsibilities
- Oversee digital journey execution and reporting
- Maintain program governance and process documentation
- Drive performance insight reporting and iteration
- Orchestrate content alignment across digital channels
- Empower the team with effective internal resources
Requirements
- 2–4 years of experience in digital customer success or program management
- Familiarity with ChurnZ...