Manage defined list of customer accounts (subject to change based on company performance and growth).
Coordinate with operations and shipping department leaders to manage company shipping truck routes in to include schedule, pick up, and drop off locations.
Create daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders complete on time.
Carry out required actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times for each process.
The program manager is responsible for pushing to resolve issues and escalating to department and/or site leadership team members if resolutions to issues is not achieved in a timely manner.
Ensure adequate communications is carried out between quality, operations, finance, and customer service departments to supports the cu...