Job Description
TechOp Solutions International is seeking an experienced Remote Program Manager to lead a high-volume, remote call center. The Program Manager provides overall leadership, management, and strategic direction for the contract, ensuring all contractual requirements, performance objectives, and service levels are achieved. This individual serves as the primary point of contact for the client and is responsible for overseeing all program operations, personnel, financial resources, subcontractors, and continuous improvement initiatives.
Duties:
· Provide overall leadership and management of the contract and all program operations.
· Supervise and provide direction to all Key Personnel and functional managers.
· Plan, organize, coordinate, and oversee all program activities to ensure successful contract execution.
· Serve as the primary liaison between the client, subcontractors, and internal leadership.
· Manage staffing, financial resources, bu...