Program Management Director - Batu Kawan, Penang

Full-time Management & Operations

Responsibilities

• Develop corporate, global, and organizational policies and direct cross‑functional activities to deliver quality programs to external customers, ensuring customer satisfaction and retention to generate business growth.
• Support the program team by guiding clients through strategic plans, goals, timelines, and success metrics for implementing contracted products and services; act as the primary point of contact between the business and its clients.
• Oversee scheduling, coordination, and implementation of contracted products and services for assigned clients.
• Coordinate with the client and operations teams to define data requirements, production schedules, and deliverables.
• Ensure effective communication of strategy across cross‑functional teams to guarantee smooth and timely transitions through all phases of documented development processes.
• Work with the Director and Management team to coordinate tea...