Program Director Consumer Self Service Channels (MD/ ED)

Full-time Other-General

Role Overview

Platform Lead and System Owner for OCBC’s Consumer Internet and Mobile Banking platforms. Responsible for ensuring a consistent, seamless and secure customer experience across all online and mobile interfaces, driving alignment in technology stack, architecture and design patterns to maximize reuse, scalability and speed of delivery.

Key Responsibilities

• Change – Delivery of Business & Technology Capabilities – Lead business partnership and prioritisation, own end‑to‑end delivery, influence stakeholders, partner with Architecture and Engineering, champion customer and employee experience, establish governance and operating model.
• Run – Platform Stability, Resilience & Operational Excellence – Accountable for health and performance of platform in production, lead incident management, coordinate recovery, implement proactive monitoring, own risk management, manage operating budget.
• Risk Management – Governanc...