Professional Services and Product Support Engineer
Ribbon Communications Operating Company
Full time
Computer Occupations
Location
Petah Tikva, Center District, Israel
Posted
April 12, 2026
Job Description
Role Overview
We are seeking a Deployment & Product Support Engineer to deliver deployments and provide Tier‑2/3 support for Ribbon SBC, PSX, and RAMP solutions. This is a hands‑on, customer‑facing role covering installations, integrations, upgrades, migrations, and advanced troubleshooting in live production networks.
Key Responsibilities
- Deploy, configure, and commission SBC, PSX, and RAMP solutions per Statement of Work
- Perform acceptance testing, upgrades, and migrations
- Own escalated Tier‑2/3 support cases through root cause and resolution
- Reproduce issues in lab environments and collaborate with Engineering on defects, ensuring alignment with applicable standards
- Perform Root Cause Analysis (RCA); document findings and drive corrective/preventive actions
- Create and execute MOPs, action plans, and technical documentation
- Triage and escalate software defects to Engine...