Production Reliability Engineer

Full-time other-general

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe.

Role Responsibilities;

• Investigate, troubleshoot and diagnose incidents
• Provide first-third line investigation and diagnosis of incidents and Service Requests.
• Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all technical internal communications, ensuring processes are followed and all post-incident follow up and analysis.
• Escalate incidents or services requests that require system, config or code changes to appropriate on call Engineer
• Manage engineering service requests, prioritizing requests according to urgency/impact and ensuring requests are serviced in timely manner
• Work with engineers to establish or update runbooks and procedures needed for handling incidents and Service Requests. ...