Location
paco, manila, national capital region, Philippines
Posted
June 26, 2026
Job Description
What You’ll Do
Deliver engaging training sessions, refreshers, and upskilling programs
Create and update training modules, job aids, and knowledge base content
Act as a Subject Matter Expert for products, processes, and policies
Conduct assessments, skills validation, and gap analysis
Partner with Quality Assurance & Operations to improve performance
Provide floor support and help resolve real-time concerns
Plan and manage training calendars and programs
What We’re Looking For
Experience in training delivery within a call center/BPO setup
Strong communication, facilitation, and presentation skills
Background in technical, product, or communication training
Knowledge in MS Office and basic technical concepts (hardware/software)
Analytical, proactive, and passionate about people development
Why Join Us?
Opportunity to shape and develop high-perf...
Deliver engaging training sessions, refreshers, and upskilling programs
Create and update training modules, job aids, and knowledge base content
Act as a Subject Matter Expert for products, processes, and policies
Conduct assessments, skills validation, and gap analysis
Partner with Quality Assurance & Operations to improve performance
Provide floor support and help resolve real-time concerns
Plan and manage training calendars and programs
What We’re Looking For
Experience in training delivery within a call center/BPO setup
Strong communication, facilitation, and presentation skills
Background in technical, product, or communication training
Knowledge in MS Office and basic technical concepts (hardware/software)
Analytical, proactive, and passionate about people development
Why Join Us?
Opportunity to shape and develop high-perf...