Location
winnipeg, mb, Canada
Posted
June 18, 2026
Job Description
Advance your career as a Product Support Specialist with Thales in Vancouver. Provide exceptional support for data security and encryption solutions while addressing complex technical challenges.
Thales is looking for a Product Support Specialist to join its Global Support Success team. In this role, you will handle level 2 to 3 customer interactions, troubleshooting technical issues, and fostering collaboration across teams. Your knowledge in Linux, networking, and scripting is essential to improving customer experiences.
Key Responsibilities:
• Diagnose complex customer issues and suggest solutions
• Manage customer-reported problems efficiently
• Collaborate with global teams to ensure seamless operations
• Address technical queries about Thales Crypto products
• Document issues and assist in implementing fixes
Requirements:
• Bachelor’s degree in Computer Science or equivalent
• Over 2 years in technical support for security products
• Strong unders...
Thales is looking for a Product Support Specialist to join its Global Support Success team. In this role, you will handle level 2 to 3 customer interactions, troubleshooting technical issues, and fostering collaboration across teams. Your knowledge in Linux, networking, and scripting is essential to improving customer experiences.
Key Responsibilities:
• Diagnose complex customer issues and suggest solutions
• Manage customer-reported problems efficiently
• Collaborate with global teams to ensure seamless operations
• Address technical queries about Thales Crypto products
• Document issues and assist in implementing fixes
Requirements:
• Bachelor’s degree in Computer Science or equivalent
• Over 2 years in technical support for security products
• Strong unders...