Location
Mossville, IL, United States
Posted
June 22, 2026
Job Description
Job Title: Product Support Engineer
Job Description
The position serves as a front-line technical resource, providing remote troubleshooting support to dealers and field technicians across a wide range of heavy equipment products. This role acts as a primary escalation point when field technicians cannot resolve equipment issues on site, using engineering tools, schematics, and diagnostic systems to identify root causes and guide effective repairs. The position is fully dealer-facing, requires strong mechanical aptitude and systems-level understanding of machinery, and focuses on delivering clear, structured technical guidance in high-pressure situations where equipment downtime directly impacts customers.
Responsibilities
+ Serve as the primary point of contact for dealer service requests, supporting equipment issues across a broad product portfolio.
+ Analyze and troubleshoot machine failures remotely using engineering systems, schematics, and diagnostic to...
Job Description
The position serves as a front-line technical resource, providing remote troubleshooting support to dealers and field technicians across a wide range of heavy equipment products. This role acts as a primary escalation point when field technicians cannot resolve equipment issues on site, using engineering tools, schematics, and diagnostic systems to identify root causes and guide effective repairs. The position is fully dealer-facing, requires strong mechanical aptitude and systems-level understanding of machinery, and focuses on delivering clear, structured technical guidance in high-pressure situations where equipment downtime directly impacts customers.
Responsibilities
+ Serve as the primary point of contact for dealer service requests, supporting equipment issues across a broad product portfolio.
+ Analyze and troubleshoot machine failures remotely using engineering systems, schematics, and diagnostic to...