Product Support Analyst (Payroll and Benefits)

Full-time Other-General

Product Support Analyst (Payroll and Benefits)

Department: Customer Support

Employment Type: Full Time

Location: Remote

Description

Infor is hiring a Technical Payroll Support Analyst to join our Payroll systems support team. This role resolves complex technical and functional issues across platforms like Infor HR Talent, leads cross-functional troubleshooting efforts, and delivers efficient, high-impact solutions that ensure payroll accuracy, compliance, and operational continuity. The Payroll Support Analyst drives continuous improvement and helps shape product enhancements through direct customer feedback—all while maintaining system reliability and alignment with financial and HR business goals.

A Typical Day in the Life Includes:

• Resolve highly complex, high-impact issues related to Payroll systems (e.g., Infor HR Payroll), focusing on product functionality, system configuration, tax compliance, and t...