Location
mumbai, maharashtra, India
Posted
July 16, 2026
Job Description
About the Role: We are seeking a Senior Manager – CRM Product & Platform Owner to lead the end-to-end ownership of our Microsoft Dynamics 365 (D365) CRM platform, with a strong emphasis on Power BI analytics and data-driven decision making. This role combines product ownership, platform governance, and hands-on Power BI expertise, ensuring the delivery of a scalable, high-performing CRM ecosystem and actionable business insights. The successful candidate will act as the single accountable owner for CRM, partnering closely with Commercial, Finance, IT, and external vendors.
Key Responsibilities
CRM Product Ownership & Platform Leadership
- Own the end-to-end D365 CRM platform, including configuration, governance, and ongoing enhancements
- Lead go-live readiness, UAT, cutover, and post-go-live stabilization (hypercare)
- Manage platform administration (security roles, enviro...