Product Manager CX

IFS

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Pune, Maharashtra, India
Posted
June 29, 2026

Job Description

Job Description

Use Case Discovery & Validation

  • Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.

  • Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.

  • Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
  • Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management.

    • Product Design and execution

  • Define the agent experience -from delegation to monitoring to escalation for real-world scenarios.

  • Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.

  • Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.

    • Job Details

    • Job Type
      Full-time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      June 29, 2026
    • Application Deadline
      August 08, 2026